Complaints

The Nottingham Rental Standard can help with complaint resolution.  Below you will find some simple steps to follow.

1. With any complaint we will first ask if you have been in contact with your landlord to try and resolve the issue you are experiencing.  This should ideally be in writing to enable us to see the dialogue between you.

2. Unfortunately we can only get involved if your landlord is a member of the Nottingham Rental Standard.  To check if your landlord is part of the scheme please visit Who Is A Member

3. Please contact us first by email c.complaints@unipol.org.uk and give us a brief outline of the problem(s) you are experiencing.  Please give us your landlord's name, the property address and whether they are Unipol Code, National Code or DASH accredited. Please also include your telephone number if you are happy to do so.

4. Our Complaints Investigator will be in touch about what happens next.